Left your charger, keys or glasses at the hotel? Here's how to get them back without the stress

You get home after a wonderful holiday in Puerto de Mazarrón, open your suitcase and there it is, the sinking feeling: the laptop charger is missing, or your prescription glasses, your house keys or that cuddly toy your child can't sleep without. You ring the hotel or the apartment, they confirm it is being kept safe at reception and you breathe a sigh of relief... until you hear the dreaded words: «we don't handle deliveries, you'll have to sort out the transport yourself». If you're trying to recover items left behind at a hotel hundreds of kilometres away, you know just how frustrating that moment is.

Because the problem isn't that the item is lost: it's that no one takes charge. You're the one left to find a courier from home, coordinate the collection with a reception desk that answers when it can, explain over the phone what it is, where it is and who will deliver it, and cross your fingers that everything lines up. Meanwhile, your belongings sit in the hotel's lost property box, and that box won't wait for you forever.

Recover items left behind at a hotel without lifting a finger

At Logística Mazarrón, the official GLS agency in Puerto de Mazarrón, we do exactly what the hotel can't do for you: we handle the entire process. We get in touch with the hotel or apartment, coordinate with reception, come and collect your item and deliver it quickly to your home, anywhere in Spain or the EU.

The difference from an ordinary delivery comes down to one key detail: the collection is arranged for you as part of the lost property service. You don't have to call anyone else, negotiate times or talk round whichever receptionist happens to be on duty. You give us the details and we speak to the accommodation, in English too if needed.

How it works, step by step

1. Work out your price online in 30 seconds. Go to the calculator, enter the weight, dimensions and origin-destination, and get a fixed price with VAT included, from 7 €. No registration needed and with a 48-hour price guarantee.
2. Book and pay online. You receive your label by email and we get to work.
3. We arrange the collection with the accommodation. We contact the hotel or apartment, whether it's in Mazarrón or anywhere else in Spain, and the item is collected from reception without you having to lift a finger.
4. Real-time tracking all the way to delivery. Your item travels with the GLS network and you can follow every step of the journey until your doorbell rings.

Tips for a quick recovery (with no nasty surprises)

• Don't let it drag on. Hotels only keep lost items for a limited time. The sooner you sort it out, the easier it will be to track down.
• Call reception first and ask them to keep the item labelled with your full name. A note taped on works wonders.
• Describe the item precisely: «white laptop charger with a European plug» is far easier to find than «a charger».
• Give us a direct contact at the accommodation (reception phone number and the person you spoke to): it shortens the whole process enormously.
• Check the weight and dimensions: each parcel can weigh up to 30 kg, more than enough for glasses, keys, clothes or even a whole suitcase. If what you left behind was the entire suitcase, take a look at our luggage service too.

Common mistakes worth avoiding

• Waiting «to see if someone happens to be heading that way» and finding out weeks later that the hotel no longer has the item.
• Giving an incomplete delivery address, or one with no contact phone number.
• Not letting reception know a collection is coming, so nobody knows which parcel to hand over.

Delivery throughout Spain and to any EU country

Already back in Germany, France or the Netherlands? No problem. Thanks to the GLS network we deliver your forgotten item throughout Spain and across the rest of the European Union. And there's an extra piece of good news: within the EU there are no customs, because it's a single market, so your parcel won't be held up at any border.

What's more, there are real people behind the website: you get personal support in Spanish and English from our office in Mazarrón (Av. Dr. Meca 107, local 2, Puerto de Mazarrón), Monday to Friday from 9:30 to 13:30 and 16:30 to 19:00, and on the phone at +34 910 80 62 29. If the hotel is being difficult, we'll take care of it.

Your charger, your glasses or your keys are just a couple of clicks away from coming home. Work out your price in 30 seconds, book online and forget about chasing the hotel: we'll take care of that part.